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Chapter 14. Service and support 345
Support Files
You can use this task to collect the support files for the monitored
system. The support files can be Resource dump, System dump,
Node controller dump, Power dump, or a System controller dump.
You can send these support files to IBM using this task.
Submit Service Request
You can send a service request to IBM by briefly describing your
problem and also providing details regarding the problem.
You can also verify the Call Home configuration in your SDMC from the Service
and Support Manager page (Figure 14-9). You can launch it from the Manage tab
of the Welcome page.
Figure 14-9 Service and Support Manager page
A list of common tasks are provided in the Status area. You can manage the
support files, send a test problem, and test the connection to IBM from your
SDMC from this page.
- IBM Systems Director 1
- Management Console 1
- Introduction and Overview 3
- April 2011 3
- Figures xi 13
- Figures xiii 15
- Examples 19
- Trademarks 22
- The team who wrote this book 24
- Comments welcome 25
- Overview 27
- Private Mgmt Network I 28
- Private Mgmt Network II 28
- Console 29
- Service Management 30
- End-to-End 30
- Management 30
- Chapter 1. Overview 5 31
- Chapter 1. Overview 7 33
- 1.5 Terminology 36
- 1.6 Functional differences 36
- 1.6.2 Users and roles 37
- 1.6.3 Additional functions 38
- 1.6.5 Redundancy model 38
- 1.6.6 Backup and restore 38
- 1.6.7 SDMC considerations 39
- Installation 41
- 2.1 Prerequisites 42
- Chapter 2. Installation 17 43
- 43
- System management 101
- 5.1 System discovery 102
- Verify Connection page 104
- Request Access page 105
- Configure Access page 106
- Revoke Access page 106
- 5.1.4 Auto discovery 108
- 5.1.5 IP address rules 109
- 5.3.1 Edit Host page 112
- 5.3.2 Operations page 113
- 5.3.4 Virtual Resources page 114
- 5.3.5 Hardware page 114
- 5.4 Hierarchical management 117
- 5.5 Capacity on Demand 120
- 5.5.2 Capacity on Demand 121
- 5.5.3 Advanced Functions 122
- 5.5.4 CoD operations 123
- Power Unit management 125
- 6.1 Power Unit managment 126
- 6.1.1 Edit Power Unit page 127
- 6.1.3 Change Password page 128
- 6.1.4 Initialize Frame page 129
- 6.1.7 Rebuild page 130
- Firmware updates 133
- 7.1 Update Manager 134
- 7.1.1 Readiness Check page 136
- 7.1.2 Installing updates 138
- Getting updates 140
- Updating target systems 145
- Figure 7-19 Accept 155
- Virtual Server operation 157
- 8.1 Virtual Server creation 158
- Source/Console pane 162
- Command-line usage 177
- 8.3 Virtual Server shutdown 183
- Virtual Server (Figure 8-26) 186
- Figure 8-36 196
- (Figure 8-43) 203
- 8.4.1 Command-line usage 208
- 8.4.2 Current Configuration 208
- (Figure 8-48) 209
- 8.4.4 Server Profiles 214
- 8.5 Suspend and resume 218
- (Figure 8-58) 219
- 8.6 Mobility 221
- Figure 8-61 Click Validate 222
- User roles 225
- HMC tasks 225
- User groups 228
- Creating a role 232
- Listing roles 236
- Deleting a role 236
- Creating a group 238
- (Figure 9-8) 239
- Groups page (Figure 9-13) 244
- Roles page (Figure 9-15) 246
- 9.1.5 User management 249
- Local authentication 250
- Kerberos 258
- Modifying user properties 263
- 9.2 Network configuration 266
- LAN adapter 269
- Figure 9-31 DHCP server 270
- IP address 271
- Firewall 272
- Host and gateway 274
- Figure 9-34 DNS menu 275
- Network reconfiguration 276
- Viewing network settings 278
- Changing network settings 278
- 9.3 Backup and restore 279
- KVM backup procedure 288
- Restoring on KVM 289
- 9.4 Problem determination 290
- Trace logs in GUI 292
- 9.4.3 Audit logs 295
- 9.4.4 Using pedbg 295
- 9.4.5 Using pesh 296
- 9.5 SDMC appliance update 297
- Command-line interface 301
- Schedule operations 315
- Virtual Servers 316
- 11.1.1 Schedule tab 318
- 11.1.2 Notification 319
- 11.1.3 Options 319
- 11.1.4 Creating the job 320
- Figure 11-7 Log of the job 322
- 11.3 Automation Manager 323
- High availability and 325
- Synchronization 329
- Post-Failover 329
- 12.3.1 Network requirements 334
- Replication IP address 335
- Network status IP address 335
- 12.3.2 DHCP considerations 337
- Shared DHCP configuration 338
- Figure 12-8 Welcome page 340
- Click Next 345
- Figure 12-14 Summary page 346
- Additional command-line tools 347
- Advanced System 351
- Management Interface 351
- Figure 13-3 ASMI login 354
- 13.3 Using ASMI 355
- Service and support 361
- 14.1 Introduction 362
- 14.2 Setup wizard 363
- Perform the following steps: 364
- Figure 14-5 Connection page 367
- 14.3 Call Home 369
- 14.4.5 User actions 374
- 14.5.1 Support Files view 377
- Tasks (Figure 14-13) 378
- (Figure 14-14) 379
- Deleting support files 384
- Properties of support files 386
- Dump settings 387
- 14.9 Guided Repair 391
- 14.9.1 Differences from HMC 392
- Command-line reference 393
- Event commands 397
- Scheduler commands 399
- SSM commands 401
- High availability commands 406
- User commands 409
- Other commands 411
- IBM Systems Director base 415
- Base functions 416
- Abbreviations and acronyms 421
- Related publications 423
- Help from IBM 424
- Numerics 425
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